I work in customer service and I often have to deal with difficult customers. Some of them are angry, some are rude, and some are just plain unreasonable. It can be really tough to keep my cool in these situations. Any advice?
Dealing with difficult customers is always a challenge, but there are a few things you can do to try and diffuses the situation. First, stay calm and be patient. Second, try to see things from their perspective and empathize with their situation. And third, offer solutions instead of just saying no. By following these tips, you'll be better equipped to deal with whatever comes your way.
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